Terms & Conditions

Welcome to MOONSTONE. These Terms and Conditions govern your use of our website, https://moonstonehome.com/ (“Site”), and your purchase of our high-quality aromatherapy diffusers (“Products”). As a specialized online store with over six years of experience serving the European market, we are committed to providing a clear and fair framework for our services.

1. Acceptance of Terms

By accessing our Site or purchasing our Products, you agree to be legally bound by:

  • a) These Terms & Conditions.
  • b) Our Privacy Policy and Shipping Policy, which are incorporated herein by reference.
  • c) All applicable laws and regulations within the European Union, including consumer protection laws.

If you do not agree with any part of these terms, you must not use our Site or purchase our Products.

2. Eligibility

To place an order with MOONSTONE, you confirm that you:

  • ✅ Are at least 18 years of age.
  • ✅ Are legally capable of entering into binding contracts.
  • ✅ Will provide accurate, current, and complete billing, shipping, and contact information.
  • ✅ Are using a valid payment method that you are authorized to use.

3. Products & Pricing

  • a) Accuracy: We strive to ensure that all images, descriptions, and specifications of our aromatherapy diffusers are accurate. However, they are for illustrative purposes only. Actual product colors and functions may vary slightly.
  • b) Pricing:
    • All prices are displayed in Euros (€) and are inclusive of Value Added Tax (VAT) at the applicable rate.
    • In the event of a typographical pricing error, we reserve the right to correct the mistake and, at our discretion, cancel any orders placed at the incorrect price.
    • Promotional offers and sales are subject to their specific terms and are valid for a limited time only.
  • c) Stock Availability: All orders are subject to product availability. If an item is out of stock or on backorder after you have placed your order, we will notify you via email within 48 hours to provide an estimated time of arrival and offer you the choice to wait, choose an alternative product, or cancel the order for a full refund.

4. Orders & Payment

  • a) Order Process:
    • Submitting an order through our checkout process constitutes an offer from you to purchase the Product(s).
    • Our acceptance of your offer occurs when we send you an email confirming that your order has been dispatched.
  • b) Payment Methods: We accept a variety of secure payment methods, including:
    • Major credit/debit cards (e.g., Visa, Mastercard).
    • PayPal.
    • Other secure payment gateways as indicated at checkout.
  • c) Security: All payment transactions are processed through a secure, PCI-DSS compliant gateway using SSL encryption. We do not store your full credit card details on our servers.

5. EU Consumer Rights

  • a) Guarantees: Our Products come with guarantees that comply with EU Consumer Law. This includes guarantees that the Products are of satisfactory quality, fit for the purpose for which they are intended, and match the description provided on our Site.
  • b) Right of Withdrawal: You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. For details on how to exercise this right and the conditions for returns, please see our Returns Policy.
  • c) Remedies for Faulty Goods: If a Product is found to be faulty or defective, you are entitled to a repair, replacement, or refund in accordance with your statutory rights. Please refer to our Returns Policy for the procedure.

6. Intellectual Property

  • a) Ownership: All content on this Site, including but not limited to logos, text, graphics, images, and software, is the property of MOONSTONE © 2025 and is protected by international copyright and trademark laws.
  • b) Limited License: You are granted a limited license to access and make personal use of this Site. This license does not include any resale or commercial use of the Site’s content.
  • c) Prohibited Use: You are strictly prohibited from downloading, modifying, reproducing, or commercially exploiting any content from the Site without our express written consent.

7. User Conduct

When using our Site, you agree not to:

  • ⚠️ Use the Site for any unlawful or fraudulent purpose.
  • ⚠️ Transmit any malware, viruses, or other harmful code.
  • ⚠️ Interfere with the security or functionality of our Site or attempt to gain unauthorized access to our backend systems.
  • ⚠️ Post or transmit any material that is defamatory, offensive, or otherwise objectionable.

8. Limitation of Liability

  • a) Maximum Liability: To the fullest extent permitted by law, our total liability to you for any claim arising out of your purchase or use of our Products shall not exceed the price you paid for the Product.
  • b) Exclusions: We shall not be liable for any indirect, incidental, or consequential damages. This limitation does not apply to liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded by law. We are not liable for any damage resulting from the misuse of our Products or from force majeure events (unforeseeable circumstances beyond our control).

9. Dispute Resolution & Governing Law

  1. Initial Contact: For any disputes, please first contact our customer service team at [Insert your support email address]. We are committed to resolving issues amicably and efficiently, aiming for a resolution within 30 days.
  2. Online Dispute Resolution (ODR): If we cannot resolve the dispute, you may use the European Commission’s Online Dispute Resolution platform, which can be accessed here: http://ec.europa.eu/odr.
  3. Governing Law: These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of [Your Country of Business Registration]. You agree to submit to the exclusive jurisdiction of the courts in that location.

10. Amendments

We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after such changes constitutes your acceptance of the new terms.

11.GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of United Kingdom.